If you would like to delete your customer data, please submit your request via our service address: service@smart-life24.de

We do not have the option to delete your Smart Life app customer account.

You can change your delivery and billing addresses at any time via our service address. You can also leave us a message during the ordering process. You can enter your new address here.

If your order hasn't been shipped yet, you can cancel your delivery by emailing service@smart-life24.de and reorder to the correct address. As soon as your order is shipped, you'll receive your delivery note with a tracking number. You also have the option of selecting a preferred delivery location, such as a parcel shop or drop-off location.

Your login information is protected in accordance with our privacy policy. If Google recommends that you change your password on our website, it is not related to the data security of our website. This is a feature of Google Chrome that checks for known security vulnerabilities in the password you use. This is checked on every website you log into with it. If you've seen Google's recommendation to change your password, Google believes your password is insecure or at risk.

The estimated delivery time is 1 to 3 working days after handover to the shipping service provider, provided the item is available.

If the desired item is currently not available, you will find the delivery information below the item.

Please allow us some time to prepare your order for shipping. We typically ship orders within 48 hours, but some orders may take a little longer.

You can specify your preferred delivery location, such as a parcel shop, or change the delivery date with our shipping partners DHL and DHL Express.

Please check the shipping status using the tracking information. If your order isn't with a neighbor and the shipping status hasn't changed in 5 days, please contact us at: service@smart-life24.de

Is the item defective or damaged? We're very sorry that your item is defective. Please submit your complaint via our returns portal.

We ask for as much information as possible so that we can quickly examine your complaint.

You can return your order to us in its original packaging within 60 days.

Please note that the items to be returned must be carefully packed in their original packaging and the parcel label must be affixed before you take them to your nearest parcel shop.

Once our shipping partner has received your return, processing may take up to 10 business days.

The purchase amount will be refunded within 14 days after you have handed over your return to our shipping partner.

Once our shipping partner has received your return, processing may take up to 14 days.

If you are already a PayPal customer, you can log in with your user data and make the payment.

We usually receive your payment within a few minutes and your order will be processed immediately.

Please note that by doing so you agree to PayPal’s terms and conditions and therefore accept PayPal’s processes.

If you return items, the credit will automatically be credited to the PayPal account you use.

You can decide for yourself at PayPal whether the amount is deposited in your PayPal account or transferred back to your bank account.

If you have any problems completing the payment confirmation, please contact PayPal directly. For data protection reasons, we cannot handle this for you.

Your order will be packed and shipped as soon as we receive your payment. Depending on your bank, this may take 3-5 business days. Please always include your order number as the reference. Please transfer each order separately.

Our bank details for SEPA transfers:

Payee: SIRO Drive and Control Technology GmbH
Credit institution: VR-Bank Würselen

Purpose: Order number
IBAN: DE89 3916 2980 1015 8000 18

BIC: GENODED1WUR

Unfortunately, the products of the different sales lines are not compatible with each other.

Smart Life products are electronic devices that can be controlled smartly.

There are various manufacturers of products that use the Smart Life or Tuya app. If you have any issues with your product, please contact your retailer/dealer. They should also be able to provide technical support for any technical questions you may have about your product.

Your salesperson or dealer is also your first point of contact if you have any questions about product-specific app usage.

Is the connection not working? You can find the instructions for your product on the homepage. If you need further assistance, please contact our support team: service@smart-life24.de

Is your purchased product not listed?

Then please contact your seller/retailer where you purchased your product.

Unfortunately, we cannot offer support for third-party products.